Refunds
When you get your money back, and how. Last updated 4 November 2026.
Wera couldn't make your CV
You aren't charged: the payment stays for your next CV. If you'd rather have the money back, ask within 7 days and you get it all back.
You paid twice by mistake
We refund the extra payment in full.
You haven't used it yet
A job pack or a 30-day plan you haven't used for any CV can be refunded in full if you ask within 7 days of paying.
Once a CV is made
That job pack is used. If the CV has a mistake Wera made, tell Wera — it redoes the CV for that job free.
How to ask
Message Wera on WhatsApp with the word refund and the M-Pesa code from your receipt. Refunds go back to the M-Pesa number that paid, within 3 working days.